Our Returns, Refunds & Complaints Policy
Your Satisfaction: Our Fresh Flowers Guarantee in Coulsdon
At Coulsdon Florist, we are dedicated to delivering only the freshest quality flowers to our customers throughout Coulsdon and neighbouring areas. We know that you trust us to make those special moments even more memorable, whether you're sending flowers to a loved one or brightening your business. As a recognised and trusted local florist, our promise is clear: if your flowers are not as fresh as expected, or if you encounter any issues, we are here to help.
Damaged-on-Arrival Policy
Your order should reach you in pristine condition. If your flowers arrive damaged or you notice any issues in your arrangement upon delivery, please inform us right away. We kindly ask that you provide a clear description and, if possible, photographs of the damage. This allows our team to assess the matter efficiently and ensure a prompt solution. We stand by our product and want every recipient to enjoy the beauty and freshness our flowers are known for.
Our Freshness Window
We are proud of our fresh flowers guarantee. Every arrangement leaving Coulsdon Florist is crafted using only top-quality blooms, sourced daily for maximum longevity. We guarantee that your flowers will remain fresh for at least five days from the day of delivery if proper care instructions are followed. Should your flowers wilt or decline significantly within this five-day freshness window, please contact us so we can investigate and address the situation swiftly.
Refund and Replacement Options
Your satisfaction is our highest priority. If your order does not meet expectations due to damage, lack of freshness, or is simply not as described, we will offer you a choice between a full refund or a fresh replacement arrangement delivered at the next available opportunity. Please notify us within 24 hours of delivery for damage concerns, and within the five-day freshness window for any concerns relating to quality. Our friendly Coulsdon team will guide you through the simple refund or replacement process, ensuring minimal inconvenience to you.
Our Complaints Process
We strive to provide faultless service, but should you have any concerns, we encourage you to reach out. Our complaints process is straightforward and designed to offer you peace of mind:
- Step 1: Contact us with details of your concern. Include your order number and any supporting information such as photos or delivery details.
- Step 2: Our team will investigate, typically within one business day, and will propose a fair resolution based on our returns and freshness policy.
- Step 3: We will keep you updated and work to resolve your complaint as quickly as possible, aiming for complete satisfaction.
Trusted Local Service in Coulsdon
Coulsdon Florist is proud to serve households and local businesses in Coulsdon and the surrounding communities. Our customers return to us time and again because we truly care about every bouquet, arrangement, and special request. Our transparent policies reflect our commitment to exceeding your expectations every time you order. Thank you for choosing your local Coulsdon florist—where fresh flowers and customer care always come first.
