Terms & Conditions for Online Flower Delivery from Coulsdon Florist

Welcome to Coulsdon Florist – Terms & Conditions for Flower Delivery

Thank you for choosing Coulsdon Florist for your online flower delivery needs in Coulsdon and the surrounding areas. Please read these Terms & Conditions carefully before placing an order through our website. These terms form a legally binding agreement between Coulsdon Florist ("we", "us", "our") and you, the customer ("you", "your"). By using our site and submitting an order, you agree to comply with these Terms & Conditions. They are in place to ensure a smooth and satisfactory experience for all parties involved.

1. Application of Terms

These Terms & Conditions apply to all sales and transactions for flower deliveries, arrangements, and related products and services supplied by Coulsdon Florist, specifically to customers located in Coulsdon and the surrounding areas. We recommend you print and retain a copy for future reference.

2. The Order Process

2.1 Browsing and Selection
Our website enables you to browse an extensive selection of floral arrangements and gifts for delivery in Coulsdon and nearby locations. Each product page lists details including descriptions, prices, images, and delivery availability.

2.2 Order Submission
To place an order, add your chosen products to the shopping basket and follow the checkout process. You will be required to provide delivery details, recipient information, a message (if applicable), and payment details. Please check your order carefully before submission to ensure all information is accurate, as incorrect information may delay or prevent delivery.

2.3 Order Confirmation
Once you have submitted your order and payment has been received, you will receive an order confirmation summarising your purchase. This acknowledgement confirms we have received your order; however, acceptance is subject to stock availability and verification.

2.4 Contract Formation
The contract between us is formed only when we dispatch the ordered products. In cases where we are unable to fulfil your order (e.g., due to unavailability of certain flowers or recipient address issues), we will contact you to arrange a suitable substitute or provide a full refund.

3. Payment Terms

3.1 Accepted Payment Methods
We accept payment via major credit cards, debit cards, and other secure online payment methods displayed on our website at checkout. Payment must be made in full at the time of ordering.

3.2 Pricing
All prices are quoted in Pound Sterling (GBP) and include VAT where applicable. Delivery charges (if applicable) are calculated at checkout and clearly displayed before you finalise your purchase.

3.3 Security
We take payment security seriously. Our site uses industry-standard encryption technology to protect your personal and payment details throughout the transaction process.

4. Delivery Information

4.1 Areas Covered
Coulsdon Florist offers delivery services throughout Coulsdon and the surrounding areas, as specified on our website. Please check our delivery area map to ensure your desired address is within our coverage.

4.2 Delivery Timescales
We strive to fulfil all orders within your preferred delivery date and timeslot where possible. However, delivery times are approximate and cannot be guaranteed due to seasonal demand, route planning, or unforeseen circumstances.

4.3 Delivery Requirements
Please provide accurate delivery information, including recipient’s name, full address, and contact details. Incomplete or incorrect addresses may result in delayed or failed deliveries. If the recipient is unavailable at the delivery address, we will follow standard procedures such as leaving the order with a neighbour, attempting re-delivery, or leaving a card with instructions for collection. We accept no liability for delayed delivery where no correct recipient address has been provided.

5. Substitutions and Product Availability

All flowers and products are subject to availability. Due to seasonal variations, we may occasionally substitute certain flowers, containers, or packaging with items of equal or greater value and of similar style and quality. If a complete substitution is necessary, we will contact you to discuss suitable alternatives.

6. Changes, Cancellations & Refunds

6.1 Cancellations By You
If you need to cancel your order, please contact us at the earliest opportunity. Orders may be cancelled and fully refunded provided the request is received at least 24 hours before the scheduled delivery date. Cancellations received less than 24 hours before the intended delivery time may incur charges or may not be refundable if preparation or delivery is already underway.

6.2 Amendments
Requests to change delivery details, recipient information, or messages should be made as soon as possible. While we strive to accommodate changes, they cannot be guaranteed if the order is already being processed or dispatched.

6.3 Refunds and Returns
If your flowers or products are received in an unsatisfactory condition, please notify us within 24 hours of delivery. We may request photographs as proof of any damage or quality concerns. Where a genuine issue is identified, we will offer a suitable replacement or refund according to your preference. Please note that perishable goods (such as fresh flowers) are exempt from statutory right to return unless found to be faulty, not as described, or not fit for purpose.

6.4 Non-Delivery
If we fail to deliver your order within the designated area and timescale due to our own fault, you are entitled to a full refund. We accept no liability for delayed or undelivered orders arising from incorrect addresses or unavailable recipients.

7. Customer Responsibilities

You are responsible for ensuring all order and delivery details are correct. Please keep your payment and contact details up-to-date. By placing an order, you confirm you are at least 18 years of age and legally capable of entering into a contract.

8. Liability

8.1 Limitation of Liability
We are not liable for any indirect or consequential loss, including loss of profit, business, or goodwill, resulting from late, incorrect, or failed delivery. Our total liability for any claim relating to the supply of products or services is limited to the value of your order.

8.2 Force Majeure
We are not responsible for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to adverse weather, traffic disruptions, supplier shortages, or strikes.

8.3 Allergies and Care Instructions
Our flowers and certain products may contain allergens such as pollen, nuts, or latex. Please consult product descriptions for details and advise the recipient accordingly. We provide care instructions with our flowers, and cannot accept liability for deterioration arising from failure to follow these guidelines.

9. Intellectual Property

All content, imagery, and design on our website is the property of Coulsdon Florist and may not be reproduced, distributed, or used without prior written permission. Use of our website is for personal, non-commercial purposes only.

10. Data Protection & Privacy

We are committed to protecting your privacy. All personal information is handled according to UK Data Protection legislation and our privacy policy, which details how we collect, use, and store your data.

11. Governing Law and Dispute Resolution

These Terms & Conditions are governed in accordance with the laws of England and Wales. Any dispute or claim relating to these Terms, or your use of our online flower delivery services, shall be subject to the exclusive jurisdiction of the English courts.

12. Amendments to Terms & Conditions

We reserve the right to amend, update, or replace these Terms & Conditions at any time without prior notice. The latest version is always available on our website. Continued use of our services and website indicates your acceptance of the revised terms.

13. General Provisions

If any provision of these Terms & Conditions is found to be unenforceable, the remainder of the Terms & Conditions shall remain valid and enforceable. Failure to enforce any of these terms does not constitute a waiver of our rights.

14. Application Across Coulsdon and Surrounding Areas

These Terms & Conditions apply to all online flower delivery customers ordering from Coulsdon Florist, both in Coulsdon and across the surrounding localities. We are dedicated to providing high-quality, reliable floral deliveries and value clear communication with our customers throughout the process.

Thank you for reading our Terms & Conditions. Your use of our online flower delivery service constitutes acceptance of these terms. If you have any questions regarding these Terms & Conditions, please contact us using the details provided on our website.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Coulsdon , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Coulsdon .

For assistance with orders, returns or account queries, please fill out the Contact Us form.